FAAN Wants Airport’s Service Providers to Raise the Bar


Posted by JUSTOURS

The Federal Airports Authority of Nigeria (FAAN) has urged stakeholders within the airport community to improve on  the quality of service rendered at the nation’s airport. The Authority made the call at an Airport Council International (ACI) Airport Service Quality sensitization programme held on Tuesday, February 4, 2020 at the conference Hall of the Murtala Muhammed International Airport, Lagos

In his address, the managing director of FAAN noted that FAAN signed an agreement with ACI in  2018 for the periodic audit of her airport systems and processes with a view to improving on the quality of service offerings at her airports. The Managing Director who was represented by the director of airport operations, Capt. Mukhtar Muye enjoined all stakeholders to continuously embrace the philosophy to Total Quality Management in their day to day activities.

In her presentation, the General Manager, operations of FAAN who is also the ACI focal person in FAAN, Mrs. Olajumoke Oni noted that between the year 2018 when the Authority signed up into the ACI ASQ programme, FAAN has recorded some measures of improvement in general facilitation as depicted by the ACI’s analysis of various customer surveys conducted within the period.

She appealed to all stakeholders to keep working at improving the quality of service delivery at the nation’s airports at all times so that the country’s terminals can be able to compete favourably with other airports in their categories. The event was attended by FAAN ‘s general managers planning, estate, customer service, electrical and ICT  among  representatives from  the airlines, NCAA and Nigerian Immigration Services.

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